How To Add Live Chat In Magento 2 Using Extension

Magewallet | Magento 2 Extensions, Themes & Solutions

  • January 18, 2017
  • By Syed Muneeb Ul Hasan
  • Magento 2
  • 0

How To Add Live Chat In Magento 2 Using Extension

Live Chat is a crucial to running a successful ecommerce store. Many products can confuse the customer, and if they have no way to have their questions answered, they might leave the store. Live Chat plays an important role here. It makes it easier for customers to get more information regarding products and it will result in the increase of sales. Live Chat breaks the gap between customers and store owner.

Today, I am going to teach you how to integrate live chat in Magento 2. You can find several Live Chat extensions. In this tutorial we will utilize the Live Chat extension which, for your convenience, provides a free trial version for you to take it on a test run before you shell out the cash.

Let’s get it rolling!

Create Directory

Launch the SSH terminal and go to the root directory of Magento. Then go to app/code in the Magento root directory by using the cd command:

Add Live Chat in Magento 2

Now create a new directory “LiveChat” by using the following command:

Add Live Chat in Magento 2

Download the Extension

Go to the LiveChat folder.

Add Live Chat in Magento 2

Download the LiveChat extension to app/code/LiveChat by using the wget command.

Add Live Chat in Magento 2

After it’s downloaded, unzip the extension by using the unzip command.

Add Live Chat in Magento 2

Rename The Folder Name

Now you have created the magento-livechat-master folder in app/code/LiveChat. Rename the magento-livechat-master to LiveChat by using mv command:

Add Live Chat in Magento 2

Remove the zip folder by using rm -rf command:

Add Live Chat in Magento 2

Your final Magento root directory should resemble this:

  • app
    • code
      • LiveChat
        • LiveChat
          • Block
          • etc
          • Helper
          • view

Run the following commands in the root directory of your Magento:

1. To enable LiveChat module:

Add Live Chat in Magento 2

2. To upgrade the setup:

Add Live Chat in Magento 2

3. To deploy the static content:

Add Live Chat in Magento 2

4. To clean the cache:

Add Live Chat in Magento 2

Setting Up LiveChat Configuration

From the left side of admin panel, navigate to ‘Stores’ and click on “Configuration”.

Add Live Chat in Magento 2

Click on “Create LiveChat account” to create your account at LiveChat

Add Live Chat in Magento 2

Now connect your LiveChat account by providing a valid email address and clicking on the ‘Connect’ button.

Add Live Chat in Magento 2

From the left side of the admin panel, navigate to ‘System’ and click on “Cache Management”. In Cache Management, refresh all the cache.

Add Live Chat in Magento 2

Open your store and enjoy the Live Chat feature!

Conclusion

Once you have gone through this tutorial, adding live chat in Magento 2 would have become significantly easier for you! Just keep in mind that Live Chat help your customers take better decisions according to their needs and boosts the sales in process. While many merchants fail to realize the importance of this simple extension, it could easily be the key to your online store’s success. If you have any queries, just use the comment section below, and I will come up with simple solutions for you!

Syed Muneeb Ul Hasan

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